pena4d Privacy Policy
This page describes what we collect when you use pena4d and how we keep that data protected. We collect personal information—your name, email, date of birth, and payment details—only to verify your account, process deposits and withdrawals, and comply with applicable law. We do not sell your data to third parties. We use industry-standard encryption to secure your account and payment information.
Our servers may sit outside your jurisdiction, but we apply the same data protection standards regardless of server location. We retain your account data for as long as your account is active, plus a retention period for compliance purposes. You have the right to request access to your data, correct inaccuracies, or request deletion subject to legal obligations.
This policy covers data collection, use, storage, third-party processors, your rights, cookies, and how to contact us with privacy questions.
What We Collect and How We Use It
Account Registration Data
We collect your full name, email address, date of birth, and phone number during account registration on pena4d. We use this information to verify your identity, create your account, and contact you about account activity or service updates. Your email is your login credential and the primary way we reach you if we detect suspicious activity or need to confirm a withdrawal request.
We require a valid government-issued ID to verify your identity before your first withdrawal. We scan and store a copy of your ID securely. This verification process complies with anti-money-laundering (AML) and know-your-customer (KYC) regulations in the jurisdictions where we operate. We do not share your ID with third parties except as required by law.
Payment and Financial Data
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction details: the amount, date, payment method, and your account identifier. We store this information to process your deposit, track your account balance, and generate your transaction history. We do not store your full payment card number or bank account number; payment processors handle that data securely on their own servers.
Withdrawal requests include the amount, destination payment method, and timestamp. We store this data to process your withdrawal, verify compliance, and maintain your account statement. Your complete transaction history is accessible from your pena4d account dashboard at any time.
Our pena4d encryption standard
We encrypt all payment data in transit and at rest using industry-standard protocols. Your login credentials are hashed and never stored in plain text. We do not log your password.
Game Activity and Account History
We record your game activity on pena4d—which tables you join, which slots you play, which sportsbook markets you access, and your outcomes. This data helps us detect fraud, resolve disputes, and generate your account statement. We also track your session duration, login times, and IP address to monitor for unauthorized access and comply with security standards.
Your account history is private and visible only to you and our support team when you request assistance. We do not share your game activity with other users or third parties. We use aggregated, anonymized data (e.g., "X players joined blackjack tables today") for platform analytics, but this data cannot identify you individually.
Third-Party Processors and Data Sharing
We work with payment processors to handle deposits and withdrawals. These processors receive your payment method information and transaction details. We have data-processing agreements with all third parties requiring them to protect your data and use it only for payment processing. We do not authorize them to use your data for marketing or other purposes.
We may disclose your data if required by law—for example, if a court orders us to provide information or if we detect activity that violates our terms. We comply with legal requests transparently and disclose only the minimum information required. We do not sell your data to advertisers, data brokers, or other commercial entities.
Your data rights on pena4d
- Right to access: request a copy of all data we hold about you
- Right to correct: update inaccurate information in your account
- Right to delete: request deletion of your data subject to legal retention requirements
- Right to data portability: request your data in a portable format
- Right to object: opt out of certain data uses (e.g., marketing emails)
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and track your session on pena4d. Cookies are small text files stored on your device. Essential cookies are required for the platform to function; optional cookies help us understand how you use pena4d and improve our service. You can disable non-essential cookies in your browser settings without losing access to your account.
We do not use cookies to track you across other websites. We do not share cookie data with third parties for advertising purposes. Our analytics tools (such as server logs) record your IP address and browser type to monitor platform performance and detect abuse, but this data is not linked to your personal identity.
Data Retention and Deletion
We retain your account data for as long as your account is active. After you close your account, we retain your data for a minimum of five years to comply with financial and anti-money-laundering regulations. After this retention period, we delete your personal data unless we are required by law to keep it longer. Your transaction history remains accessible to you during the retention period.
If you request account deletion before the retention period expires, we anonymize your data rather than delete it immediately. This means we remove your name, email, and payment details but keep transaction records for compliance purposes. You can request a copy of your data before deletion by contacting our support team.
International Data Transfer
Our servers may be located outside your jurisdiction. When you use pena4d, your data may be transferred to and stored on servers in other countries. We apply the same data protection standards to all servers regardless of location. We use encryption and secure protocols to protect data in transit. By using pena4d, you consent to this international data transfer.
Your Privacy on pena4dSummary and Contact
We collect personal information—name, email, date of birth, ID, and payment details—only to verify your account, process transactions, and comply with law. We encrypt all sensitive data and do not sell your information to third parties. We retain your data for as long as your account is active, plus a compliance retention period. You have the right to access, correct, delete, or port your data subject to legal obligations.
We use cookies for essential platform functions and optional analytics. We do not track you across other websites or share cookie data with advertisers. Our servers may be located outside your jurisdiction, but we apply consistent data protection standards globally. We comply with legal requests transparently and disclose only the minimum required information.
If you have questions about our privacy practices, how we handle your data during Liga 1 season or Idul Fitri holidays, or how to exercise your data rights, contact our support team via email or live chat. We respond to privacy inquiries within five business days. You can also request a copy of this policy or submit a data access request through your pena4d account dashboard. Our services are available only where local law permits; your use of pena4d indicates your acceptance of this privacy policy.